INBOUND VOICE PROCESS OF MATRIMONIAL & ASTROLOGICAL SERVICE
Process Details Product/Service Category Existing Members Using Privilege Card for Live counseling / Astrology & matrimony. Payout .80 paisa per minute Shift Window 24*7 Maximum Agents Required (peak hours) 10 in each shift, three shifts required.
Expected Call Volume 1500-1800 calls per day Each Shift Minimum Performance Expected Quality Scores and CSAT as per the SLA AHT 10 Minutes Ramp-up Up to 35 Seats Ramp-up Duration 12 months to 2years (Driven by performance of the center) Technology PRI/LEASE LINE, SERVER ,UPS ,Ups capacity, Generator, MPLS(Multi Protocol Label Switching) audio code/pap2, static public id ,Lan.
Payment Cycle 60 days after invoice
LANGUAGES REQUIRED TAMIL, TELGU, MALYALAM, GUJRATI, BENGALI. Quality Norms : VOX Files to be retained by the center until required by us for cross-verification or any Customer service issue. The center shall be required to produce VOX file within 12 hours of request. CMS and Call routing shall be provided Reports Format will be exchanged and explained during training.
Training: The trainer will check the agents, Technical Infrastructure and feasibility of the center based on which we will provide the sample SLA to the center. On-site training for 7-10 days shall be provided. The boarding and lodging expenses of the training staff shall be borne by the center.
Note-: Steps For Process Procurement: 1. Company Profile Selection. 2. RFI and NDA Exchange 3. Agents Online Screening. 4. Feasibility test by trainer. 5. SLA signup. 6. Onsite Training. 7. Final Mock & Test Calling. 8. GO LIVE. The expected time frame to acquire the process shall be 7-10 days.
ONLY SERIOUS CENTRES PLEASE CONTACT We also assist in Complete BPO set up. For Further Details Please Contact : PHONEIX INFOTECH Kolkata West Bengal Mobile : 08820394127/ 09804829137/ 08820207843 Email : firstname.lastname@example.org Skype : phoneixinfotech
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