WebPage – Call Center Solution Integration with CRM for Seamless Operations
Call Center solution and CRM (Customer Relationship Management) system are two main tools used by the agents of call centers, customer support and customer care centers. The agents use the call center solution to run the calling campaigns which can be inbound or outbound. During the call, the agents need to look into the details of the caller to provide them personalized experience, which comes from the CRM system.
The major and most common issue faced by the agents is switching over between two different screens of call center solution and CRM system. Also, there is a major concern of keeping the data identical and up-to-date in both of the stated systems. The Elision Technolab LLP has come up with the best solution to provide seamless working between these two systems without switching back and forth.
Elisiontec provides call center solution and CRM system integration service so both systems work in harmony. Moreover, they offer a custom widget which furnishes agents with an advanced tool to operate both systems from a single screen.
Elisiontec engineers can integrate any call center solution and CRM system to work seamlessly.The Call center and CRM solution integration service from the Elision Technolab LLP will ensure that each minute of your agent is productive and each lead’s information is up-to-date. We would be glad to provide a free demonstration of this solution.