> > One of the esteemed client in USA closely working at medical sector is looking for a call center to take of the Inbound and Back-office operations. Snapshot of the project is as below:
> > Inbound : 25 Seats X 2 Shift = 50 Agents
> > Payout : $10.00 Per hour per agent
> > Scope of work : Customers are going to call in to inquire about the medical products they have ordered or they want to order products, the refund status, delivery status and much more. We would train you on the FAQs and your team would have to handle the same. We also need agents in the spare time to make outbound calls to our customers and market our products.
> > Email + Chat : 10 Seats X 2 Shift = 20 Agents
> > Payout : $8.00 per hour per agent
> > Scope of work : Customer inquiries and customer support same as above.
> > Back-office : 40 Agents (Any shift the center wants)
> > Payout : USD 700 Per Agent per month. Fixed Billing
> > Scope of Work : Client currently has all the hard copy of the inventory and wanted the same to be fed in to their server/system. They would train us on how we need to punch in the data and the agents would have to do the entry of data.
Thanks and Regards.
Name Sanjeev Kumar
Contact No 09971391129