Dialshree Predictive Dialer
A Software program that automatically calls thousands of numbers from a phone list or database
"Complete contact center solution suitable for domestic as well as international call center."
* IVR Manager
* Live Monitoring
* SMS Module
* E-Mail Module
* Web Based Softphone (WebRTC)
* Trunk Line Connectivity
* Call Recording
* Integration with CRM's
* ACD (Automatic Call Distribution)
* MIS Reporting
* Missed Call report
* Callback Scheduling
* Agent Terminal
For more details: Click Here : http://www.elisiontec.com/contact-center-solution/
Esteem Clients Service Industries
Cardekho.com, WIPRO,BMC,PMC Bank, SVCBank, TechMahindra etc.
Challenges faced by the clients
1. There are no recordings of inbound and outbound calling.
2. No reporting of extension calling.
3. No direct department calling through IVR.
4. Sending automated SMS to customers after attending their calls
5. Unable to track miss calls or drop calls
6. Unable to forward calls in case of unavailability of person in department.
Solution Provided by Elision
1. Inbound and outbound calling through Elision IVR server.
2. All Analog & PRI lines are connected to Elision server.
3. Multi-level IVR with direct department calling.
4. Call recordings for all the Incoming and outgoing calls.
5. Reporting & Recording of calling for all the extensions along with department wise statistics having pie & bar chat.
6. Automated feedback survey call to customer after call completion.
Voice of Customer
We are into the business of customer excellence and Elision TechnoLab LLP has truly partnered with us to deliver this excellence. Their ability of designing scalable system architecture has helped us to ramp smoothly to 500 seats.
Mir Muzaffar U Zaman (Director Operations)
For more information contact us:
Ms. Priyanka Vaish (M): +91 9687608278
Skype : Elision.priyanka