We need Call Center for our US Pharma Client's INBOUND PROCESS:

1) 50 Seats spread across 1 shifts (8 hrs each, 1 shifts)

2) $10 per seat per hour per logged in hour.

3) Minimum 15 agents to start process, ramp up in 10 weeks. Training is for 3 days and provided via Skype. Client provides all training material, call recordings, etc. 

4) Center has to provide US Toll Free Number.

5) Center needs robust Predictive Dialer with Inbound ACD

6) Center has to have the following facilities in place to start off process:

  • Conference cum Training Room.
  • UPS & Back Up.
  • Separate Fiber Optic Leasline for Dialer only.
  • Hyper Broadband Line for Net Usage.
  • US calling experienced Agents for Pilot Training, need 4-6 months of US Sales.
  • Minimum Rs 5000 worth of VoIP mins per month for calling any customers whose calls drop during order placement. 

Thanks & Regards
Contact number: 9971391129
Skype ID: SANJEEV20204

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